📋 The Ultimate Daily Intune Admin Checklist: Best Practices for Efficient Device Management

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 📋 The Ultimate Daily Intune Admin Checklist: Best Practices for Efficient Device Management


📋 The Ultimate Daily Intune Admin Checklist: Best Practices for Efficient Device Management - In today’s fast-paced IT environments, managing devices, applications, and user access across various platforms requires an efficient system. Microsoft Intune, part of the Microsoft Endpoint Manager suite, is one of the leading solutions for managing mobile devices, desktops, and apps in the enterprise.

As an Intune Administrator, it’s crucial to ensure that the entire ecosystem is functioning smoothly, efficiently, and securely. To help make this task more manageable, we’ve compiled a comprehensive Daily Intune Admin Checklist that covers all the essential areas an admin should monitor regularly to keep everything running smoothly.

📋 The Ultimate Daily Intune Admin Checklist: Best Practices for Efficient Device Management


This checklist will not only streamline your daily operations but also help you avoid potential issues that could disrupt your organization’s workflow. By adhering to this checklist, you ensure that your Microsoft Intune deployment is fully optimized for compliance, security, and performance.

🔐 1. Microsoft Intune Admin Center

The Microsoft Intune Admin Center is the central hub where administrators manage devices, applications, and policies. The first step in your daily admin routine is to make sure that the portal itself is accessible and functioning as expected.

✅ Login & Dashboard Check

  • Purpose: Confirm that the portal is accessible and there are no login issues or anomalies in the dashboard.
  • Why it matters: If there are issues logging into the portal, you may miss critical tasks or monitoring activities for the day. Regular checks help avoid any disruptions.

Action:

    • Log in to the Microsoft Intune Admin Center and verify that the dashboard is displaying the correct data, and no system alerts or errors appear.

✅ Service Health

  • Purpose: Ensure that there are no active advisories or incidents impacting Intune services.
  • Why it matters: Microsoft 365 services are interconnected, and Intune is no exception. Service disruptions may impact user devices or application deployment.

Action:

    • Navigate to Microsoft 365 Admin Center > Health > Service Health to check for any advisories or ongoing incidents related to Intune.

🖥️ 2. Device Compliance & Health

One of the most critical aspects of device management is ensuring that all enrolled devices meet the organization's compliance standards. Any device out of compliance can expose the organization to security vulnerabilities.

✅ Non-Compliant Devices

  • Purpose: Identify and review any devices that are not compliant with the organization’s security or configuration policies.
  • Why it matters: Non-compliant devices could indicate issues such as outdated software, missing security patches, or failure to adhere to corporate policies.

Action:

    • Go to Devices > Monitor > Compliance Status and review the causes of non-compliance for each device.

✅ Device Check-ins

  • Purpose: Verify that all devices are regularly checking in with Intune.
  • Why it matters: Devices that haven’t checked in within the past 7 days may not be receiving the latest configurations or updates, putting them at risk.

Action:

    • Check for devices that have not checked in within the last 7 days in Devices > Monitor > Device Check-ins.

✅ Autopilot Deployment

  • Purpose: Ensure that new devices are automatically enrolled and configured via Autopilot.
  • Why it matters: Autopilot simplifies Windows device provisioning, and without it, devices might not be configured correctly upon initial setup.

Action:

    • Navigate to Devices > Windows > Windows Enrollment > Deployment Profiles to review deployment statuses.

📦 3. App Monitoring

App deployment and management are at the core of mobile device management. Ensuring that your applications are properly deployed and functioning is essential for maintaining employee productivity.

✅ App Deployment Failures

  • Purpose: Review failed or pending app installations.
  • Why it matters: If apps fail to install, users may not have access to necessary tools or updates.

Action:

    • Go to Apps > Monitor > App Install Status to review the failed or pending installations and address the root causes.

✅ Pending App Approvals

  • Purpose: Verify if there are any pending app approvals in the Company Portal.
  • Why it matters: Pending approvals can prevent users from accessing the apps they need, affecting productivity.

Action:

    • Review any pending app approvals if Company Portal requests are enabled.

⚙️ 4. Configuration Profiles

Configuration profiles are essential for enforcing policies across your device fleet. You must ensure that all profiles are being deployed correctly.

✅ Profile Deployment Status

  • Purpose: Monitor the deployment status of all device configuration profiles.
  • Why it matters: If configuration profiles fail to deploy, devices may not be configured according to the required policies, resulting in security risks.

Action:

    • Navigate to Devices > Configuration Profiles > [Profile Name] > Device Status to verify that profiles are deployed successfully.

✅ Script Execution Failures

  • Purpose: Check if any scripts failed to execute on managed devices.
  • Why it matters: Scripts are often used to configure or troubleshoot devices, and failures can lead to inconsistencies in device management.

Action:

    • Go to Devices > Scripts > [Script Name] > Device Status to review script execution failures.


SAP Client Creation (SCC4) & Logical system (BD54) in SAP

🛡️ 5. Endpoint Security

Endpoint security is essential for protecting your organization’s devices from threats. Microsoft Defender for Endpoint can assist with this, but Intune policies must be properly configured.

✅ Policy Status

  • Purpose: Verify the status of your antivirus, firewall, and disk encryption policies.
  • Why it matters: Without up-to-date security policies, devices are vulnerable to attacks.

Action:

    • Go to Endpoint Security > Antivirus, Firewall, Disk Encryption to check the status of your security policies.

✅ Threat Detection

  • Purpose: Review incidents detected by Microsoft Defender for Endpoint.
  • Why it matters: Threats need to be addressed quickly to avoid breaches.

Action:

    • Review any alerts and incidents under Microsoft Defender for Endpoint (if integrated with Intune).

🆘 6. User Issues & Support

Addressing user issues and helpdesk tickets related to device enrollment, compliance, or application issues is a crucial part of your daily routine.

✅ Helpdesk Tickets

  • Purpose: Review any new tickets or issues related to Intune provisioning, compliance, or apps.
  • Why it matters: Timely resolution of user issues ensures that devices and applications are functioning optimally for employees.

Action:

    • Monitor new tickets in your IT support system and address them as needed.

✅ Device Enrollment Failures

  • Purpose: Identify and resolve issues related to failed device enrollments.
  • Why it matters: Devices that fail to enroll in Intune cannot be managed effectively, leaving them unprotected.

Action:

    • Check the Devices > Monitor > Enrollment Failures to see any unresolved issues.

📊 7. Audit & Alerts

Auditing and reviewing alerts is an essential part of maintaining control and visibility over the system.

✅ Audit Logs

  • Purpose: Review the recent admin actions logged in Audit Logs to ensure that no unauthorized changes were made.
  • Why it matters: Monitoring admin actions helps detect any potential security threats or misconfigurations.

Action:

    • Go to Tenant Admin > Audit Logs to review recent admin actions.

✅ Alerts & Notifications

  • Purpose: Check for critical alerts related to security, device compliance, or service health.
  • Why it matters: Alerts are the first line of defense against any security incidents or configuration issues.

Action:

    • Review alerts under Microsoft 365 Defender, Azure AD, or Intune.

👥 8. Licensing & Users

Proper license allocation is key to ensuring users and devices have the correct level of access.

✅ License Availability

  • Purpose: Verify that there are sufficient Intune licenses for your users.
  • Why it matters: Insufficient licenses can prevent users from enrolling devices or accessing necessary resources.

Action:

    • Check license availability in the Microsoft 365 Admin Center.

✅ User Assignment Issues

  • Purpose: Ensure that new users have the correct Intune licenses and group memberships.
  • Why it matters: Users without the correct licenses or group memberships may not be able to access or enroll their devices correctly.

Action:

    • Confirm new user assignments and licenses in the Microsoft 365 Admin Center.

 

The Daily Intune Admin Checklist is essential for maintaining an efficient, secure, and fully compliant Intune environment. By following these best practices every day, you ensure that your organization’s device fleet remains compliant, applications are deployed successfully, security policies are enforced, and user issues are quickly resolved.

Remember, a proactive approach to device and application management will prevent small issues from becoming larger problems down the line. Keep your systems optimized, and stay ahead of potential risks with regular monitoring and management.

By consistently checking and maintaining these critical areas, your role as an Intune admin becomes much more streamlined, ensuring that your organization’s IT ecosystem runs smoothly.

 

 

What is Client in SAP ?

📋 Daily Intune Admin Checklist


🔐 1. Microsoft Intune Admin Center
 • ✅ Login & Dashboard Check – Confirm portal is accessible, no anomalies
 • ✅ Service Health – Check Microsoft 365 Admin Center → Health > Service health for Intune advisories/incidents

🖥️ 2. Device Compliance & Health
 • ✅ Non-Compliant Devices – Devices > Monitor > Compliance status → Review causes
 • ✅ Device Check-ins – Identify devices not checked in within last 7 days
 • ✅ Autopilot Deployment – Devices > Windows > Windows enrollment > Deployment profiles

📦 3. App Monitoring
 • ✅ App Deployment Failures – Apps > Monitor > App install status → Review failed/pending installs
 • ✅ Pending App Approvals – If Company Portal requests are enabled

⚙️ 4. Configuration Profiles
 • ✅ Profile Deployment Status – Devices > Configuration profiles > [Profile] → Device status
 • ✅ Script Execution Failures – Devices > Scripts > [Script] → Device status

🛡️ 5. Endpoint Security
 • ✅ Policy Status – Endpoint Security > Antivirus, Firewall, Disk encryption
 • ✅ Threat Detection – Review Microsoft Defender for Endpoint incidents (if integrated)

🆘 6. User Issues & Support
 • ✅ Helpdesk Tickets – Review new tickets/issues related to Intune provisioning, compliance, or apps
 • ✅ Device Enrollment Failures – Devices > Monitor > Enrollment failures

📊 7. Audit & Alerts
 • ✅ Audit Logs – Tenant admin > Audit logs → Review recent admin actions
 • ✅ Alerts & Notifications – Check alerts under Microsoft 365 Defender, Azure AD, or Intune

👥 8. Licensing & Users
 • ✅ License Availability – Review in Microsoft 365 Admin Center
 • ✅ User Assignment Issues – Confirm new users have correct Intune licenses and group memberships



What is SAP Landscape?



Here’s a table of key tips to efficiently manage your Microsoft Intune Admin duties, helping you stay organized and proactive:

Area

Key Tip

Why It Matters

Login & Dashboard Check

Always verify Intune Admin Center login and check dashboard for any anomalies.

Prevents missing critical tasks due to login issues or portal errors.

Service Health

Regularly check Microsoft 365 Admin Center for Intune advisories or service incidents.

Keeps you informed about any ongoing outages or issues affecting Intune services.

Non-Compliant Devices

Review non-compliant devices daily and address any compliance issues.

Non-compliant devices pose security risks and may not follow company policies.

Device Check-ins

Monitor devices that haven’t checked in within the last 7 days.

Devices not checking in can miss updates and configurations, leaving them vulnerable.

Autopilot Deployment

Ensure Autopilot profiles are correctly deployed to new Windows devices.

Ensures automatic and correct setup for new devices, streamlining the deployment process.

App Deployment Failures

Review failed/pending app deployments to resolve installation issues.

Prevents employees from being unable to access essential apps or tools.

Pending App Approvals

Check for any pending app approvals in Company Portal requests if enabled.

Delays in app approval can block users from accessing critical applications.

Profile Deployment Status

Regularly check that all configuration profiles are successfully deployed to devices.

Failing to deploy profiles could result in devices lacking necessary configurations, compromising security.

Script Execution Failures

Investigate and resolve any script execution failures.

Failed scripts can prevent devices from being properly configured or updated.

Policy Status

Monitor the status of endpoint security policies like antivirus, firewall, and disk encryption.

Ensures devices remain secure against threats and comply with corporate security standards.

Threat Detection

Review Microsoft Defender for Endpoint incidents to respond to potential threats.

Helps mitigate security risks by addressing threats quickly and effectively.

Helpdesk Tickets

Review new helpdesk tickets for issues related to Intune provisioning, compliance, or apps.

Swift ticket resolution ensures end-user productivity and prevents prolonged disruptions.

Device Enrollment Failures

Investigate any failed device enrollments and resolve the underlying issues.

Devices that fail to enroll cannot be managed, risking potential data breaches or non-compliance.

Audit Logs

Check recent admin actions in audit logs to detect any unauthorized changes.

Regular auditing helps maintain security and track any potential misconfigurations.

Alerts & Notifications

Set up custom alerts for key events, such as device non-compliance, failed enrollments, or security incidents.

Helps you stay informed in real-time and respond quickly to any critical issues affecting your Intune environment.

License Availability

Regularly check the availability of Intune licenses for new or existing users.

Prevents users from being unable to access Intune services due to lack of available licenses.

User Assignment Issues

Ensure that all users are assigned the correct Intune licenses and group memberships.

Proper user assignment ensures devices are managed, compliant, and users have necessary access.

      


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Here are the Top 20 Interview Questions and Answers for Microsoft Intune Admin positions, covering key areas of device management, app deployment, security, and more:

 

1. What is Microsoft Intune and what does it do?

Answer:
Microsoft Intune is a cloud-based service that allows organizations to manage and secure their devices, apps, and users. It provides mobile device management (MDM) and mobile application management (MAM) capabilities, helping ensure that devices meet company policies for security and compliance, while enabling efficient app deployment and device monitoring.

2. What are the key components of Microsoft Intune?

Answer:
The key components of Microsoft Intune are:

  • Mobile Device Management (MDM): Controls device security, configuration, and compliance.
  • Mobile Application Management (MAM): Manages apps, their deployment, and security.
  • Endpoint Security: Protects devices from security threats using policies for antivirus, firewall, and disk encryption.
  • Autopilot: Streamlines Windows device provisioning and configuration.
  • Compliance Policies: Ensures devices adhere to security standards and organizational requirements.

3. How does Intune integrate with Azure Active Directory (Azure AD)?

Answer:
Intune integrates with Azure AD for identity and access management. Azure AD provides user and group management, which Intune uses to assign policies, profiles, and applications to users. Intune leverages Azure AD for Conditional Access to enforce policies based on user identity, location, device compliance status, and more.

4. What are the steps to enroll a device in Intune?

Answer:
The steps to enroll a device in Intune are:

  1. Prepare Intune Configuration: Set up Intune policies and profiles.
  2. User Authentication: The user must authenticate via Azure AD (for corporate devices) or Microsoft Account (for personal devices).
  3. Install Company Portal App: The device must install the Company Portal app (for mobile devices) or use Autopilot for Windows devices.
  4. Device Enrollment: After installation, the device is enrolled in Intune, and necessary configurations and policies are applied.

5. What is Autopilot in Intune?

Answer:
Autopilot is a service in Intune that simplifies the initial deployment of Windows 10/11 devices. It automates the device provisioning process, allowing users to unbox and set up devices without needing IT intervention. Autopilot can apply policies, configurations, and apps during the out-of-box experience (OOBE).

6. What are compliance policies in Intune?

Answer:
Compliance policies are rules that ensure devices meet organizational security standards. These policies can enforce settings like password complexity, encryption, device health checks, and operating system versions. If a device doesn’t comply with the policy, it may be restricted from accessing corporate resources.

7. What is a configuration profile in Intune?

Answer:
A configuration profile in Intune is a set of device settings that can be applied to managed devices. These profiles can configure security settings, Wi-Fi, VPN, email settings, etc. They are essential for standardizing device setups and ensuring compliance with organizational policies.

8. How do you handle app deployment failures in Intune?

Answer:
To handle app deployment failures:

  • Review the Error Logs: Check the App Install Status under Apps > Monitor in the Intune Admin Center for error codes.
  • Verify Device Requirements: Ensure the app is compatible with the OS version and device configuration.
  • Check Device Connectivity: Devices that are offline or have network issues may fail to install apps.
  • Resolve Issues: Depending on the error, retry deployment, resolve network issues, or adjust app configurations.

9. What is the difference between MDM and MAM in Intune?

Answer:

  • MDM (Mobile Device Management): Manages the entire device, including security, configuration, and compliance. It is used for organizational-owned devices.
  • MAM (Mobile Application Management): Manages applications on personal devices without controlling the entire device. It is used when users bring their own devices (BYOD).

10. What is Conditional Access in Intune?

Answer:
Conditional Access is a feature that allows administrators to enforce policies that grant or block access to resources based on conditions like device compliance, user location, or user risk. It integrates with Azure AD and is used to secure access to corporate applications and data.


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11. How do you troubleshoot device enrollment issues in Intune?

Answer:
To troubleshoot device enrollment issues:

  • Check Enrollment Logs: Review logs for any errors or issues in the Device Enrollment section.
  • Verify User Permissions: Ensure the user has the correct licenses and permissions to enroll the device.
  • Check Device Compatibility: Ensure the device is compatible with Intune’s enrollment requirements.
  • Resolve Network Issues: Devices may fail enrollment if there are connectivity issues.

12. How can you manage device compliance in Intune?

Answer:
Device compliance in Intune is managed by:

  • Creating Compliance Policies to enforce security standards (e.g., encryption, password requirements, OS version).
  • Monitoring Compliance Status via Devices > Monitor > Compliance Status to identify non-compliant devices.
  • Automating Actions for non-compliant devices, like blocking access to corporate apps or initiating a wipe.

13. What are the key security policies that can be enforced in Intune?

Answer:
Key security policies in Intune include:

  • Password Policies: Enforce complexity, expiration, and length.
  • Encryption Policies: Require devices to be encrypted using BitLocker or other encryption methods.
  • Firewall Policies: Enforce firewall settings on managed devices.
  • Antivirus & Malware Protection: Enable and configure Microsoft Defender Antivirus.

14. What is the Company Portal app and how does it work with Intune?

Answer:
The Company Portal app is a key tool for Intune device management, enabling users to enroll their devices, access company apps, and stay compliant with company policies. It also provides self-service capabilities, like installing apps and viewing device health or compliance status.

15. How can you monitor Intune deployment status and errors?

Answer:
You can monitor deployment status and errors through:

  • App Deployment: Apps > Monitor > App Install Status to see deployment success/failure.
  • Device Compliance: Devices > Monitor > Compliance Status for non-compliant devices.
  • Configuration Profiles: Devices > Configuration Profiles > Profile > Device Status for deployment issues.
  • Enrollment Logs: Devices > Monitor > Enrollment Failures to check issues with device enrollment.

16. What is the role of Microsoft Defender for Endpoint in Intune?

Answer:
Microsoft Defender for Endpoint integrates with Intune to provide enhanced security for managed devices. It helps with threat detection, real-time protection, and response to security incidents. Defender for Endpoint alerts admins to potential threats, and Intune policies can be applied to mitigate risks.

17. How do you manage app approvals in Intune?

Answer:
To manage app approvals:

  • Enable Company Portal Requests: If the Company Portal is configured to request app approvals, review pending requests regularly.
  • Approve or Reject Requests: Admins can approve apps for installation or remove unnecessary apps from the list.
  • Monitor App Deployment Status: Ensure apps are successfully deployed to the user’s device.

18. What are the most common challenges faced when managing Intune?

Answer:
Common challenges include:

  • Device Compatibility: Some older devices may not be fully compatible with all Intune features.
  • Policy Conflicts: Conflicting policies may cause devices to fail compliance or configuration requirements.
  • Network Issues: Devices need an active connection to Intune for policy enforcement and app deployment.
  • User Resistance: Employees may resist device management if policies are too intrusive, particularly with BYOD devices.

19. How does Intune handle cross-platform device management?

Answer:
Intune supports cross-platform device management, allowing administrators to manage devices running Windows, iOS, Android, and macOS. Intune can enforce policies and deploy apps across these platforms, ensuring consistent security and compliance standards regardless of the device type.

20. What is the process for removing a device from Intune?

Answer:
To remove a device from Intune:

  1. Navigate to Devices > All Devices in the Intune Admin Center.
  2. Select the Device: Choose the device you want to remove.
  3. Initiate Remote Wipe: If the device is lost or compromised, initiate a remote wipe to erase corporate data.
  4. Remove the Device from Intune: Select Remove to unenroll the device from Intune management.

 


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